How can I contact Mobile Spa Pros if I have questions or concerns?

Our expert customer service team is always ready to help. You can call us at 1-(888)-717-7277, or contact us via e-mail. 

• For general inquiries, please e-mail us at experts@mobilespapros.com.
• For questions regarding returns, please e-mail us at returns@mobilespapros.com.
• For questions regarding orders, please e-mail us at orders@mobilespapros.com.
• For sales inquiries, please e-mail us at sales@mobilespapros.com.

How do I track my order?

You can easily track your order if you have your tracking number available, which should have been sent to you via email in your receipt. You can track your order here.

Do you have a product warranty?

Yes. Each product will come with a warranty that is provided by the manufacturer. For more information, please see the section labeled warranty listed under the product description, or feel free to reach out to us for further assistance.

Do you provide repairs and maintenance?

As an exclusively online retailer, mobilespapros.com does not provide repairs and maintenance. However, some of our vendors do provide servicing, for example, Canadian Spa Company provides service on all of their products purchased through our store.

Do you offer a price match guarantee?

Yes. We provide our customers with the best deal possible. You can read our Price Match Guarantee for more information.

What happens if my items are delivered faulty or damaged?

We are committed to making sure our customers are provided with the absolute best quality products. If your product is delivered faulty, damaged, or develops a fault within 30 days of delivery, you can contact us at support@mobilespapros.com.

In the e-mail, make sure to include your name, order number, and details regarding the damage or fault. Please include photographic evidence.

How do I cancel my order?

If you wish to cancel your order, you can send an email to orders@mobilespapros.com and we will immediately cancel your order when possible.

However, if your order has already been packaged, shipped, and is in transit to be delivered, then we will be unable to cancel your order. In this case, you will need to return the product in its original packaging. The cost of the return will also be your responsibility.

Do you sell or keep any of my information?

No. We do not sell, share, or trade your information with a third party. Click here to review our Privacy Policy.

Order Confirmation:

As soon as you place your order, you'll receive an order confirmation via e-mail, which also confirms we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our supplier(s) to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment & delivery.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship 3-5 business days from the date of your authorized order. We will provide tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, please follow up with us at orders@mobilespapros.com

Damages:

Please inspect the packaging of your item(s) when they arrive, in the event there is damage, carefully make note of said damage/issues when signing for delivery. If your item(s) arrive damaged, please send photos to returns@mobilespapros.com giving us the abiltiy to process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $75 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be 100% responsible for all return shipping charges back to sender. Refunds will only be issued to the original credit card that was utilized when placing your order.

Returns:

15-day returns

Initiate your return with returns@MobileSpaPros.com. You will recieve instructions moving forward. All original parts. Once received, we will quickly process your refund.

However, if you have any questions or would prefer a different resolution, please reach out to us directly. You can email us at support@mobilespapros.com. You can also give us a call at 1-(888)-717-7277.

Please note, returns not due to seller error may be charged a processing fee. Additionally, for any returns not due to seller error that are received back in a materially different condition, a restocking fee may apply. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to contact us at orders@mobilespapros.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@mobilespapros.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the purchaser) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that was used when placing the order.